Privacy Policy

Prerna Tissue Culture Private Limited ("Prerna", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or place an order, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Identity & contact data: name, email, phone number, shipping address.
• Order data: products purchased, quantity, order value, order history.
• Payment data: handled exclusively by Razorpay; we receive only transaction status and a reference ID — never full card or bank details.
• Technical data: IP address, browser type, device information, and cookies for site analytics and security.

2. How we use your information

• To process and deliver your orders.
• To communicate order updates, shipping notifications, and support replies.
• To comply with legal, accounting, and tax requirements.
• To improve our website, products, and customer experience.
• To prevent fraud and secure our platform.

3. Payment processing

All online payments are processed by Razorpay Software Private Limited, which is PCI-DSS compliant. We do not store your card number, CVV, UPI PIN, or net-banking credentials on our servers. Please review Razorpay's privacy policy at razorpay.com/privacy.

4. Sharing of information

We do not sell your personal information. We share data only with:

• Payment gateways (Razorpay) to process transactions.
• Logistics partners to ship your order.
• Cloud infrastructure and analytics providers under appropriate data-processing terms.
• Government or law-enforcement authorities when required by law.

5. Cookies

We use essential cookies to maintain your session and cart, and limited analytics cookies to understand how the site is used. You can disable cookies in your browser settings, though some features may stop working.

6. Data retention

We retain your order and invoice data for the period required under Indian tax and corporate law (currently up to 8 years). Account and contact information is retained until you ask us to delete it.

7. Your rights

You may request access to, correction of, or deletion of your personal data by writing to us at support@prernatissueculture.in. You may also withdraw consent for marketing communications at any time.

8. Security

We follow industry-standard practices — encrypted connections (HTTPS), access control, and secure cloud infrastructure — to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to safeguard your data.

9. Children

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

10. Updates

We may revise this Privacy Policy from time to time. The latest version will always be available on this page with an updated revision date.

11. Grievance officer

In accordance with the IT Act, 2000 and rules made thereunder, the contact details of our grievance officer are:

Grievance Officer
Prerna Tissue Culture Private Limited
Gut No. 599/2, Plot No. 3, Dindori, At Janori, Ojhar, Niphad, Nashik – 422206, Maharashtra
Email: support@prernatissueculture.in